Tobi was a pleasure to work with for many different reasons.
I trust her instincts - and by that I mean - she was able to read who we are and what we are drawn to which made all the difference in terms of showing us neighborhoods and homes. We felt understood and heard.
She stayed close in our search – constantly sending over worthy candidates, but also gave us our space, meaning she never even remotely pushed anything on us, just let us explore our way through each home, letting it speak for itself. That was particularly important to us and she seemed to know it on her own.
We appreciated her thoroughness during a process that can be overwhelming…she is extremely detail oriented and on top of the process. We felt confident in her care! And we thank her for finding our new favorite part of town!
We also benefited from working with her husband, Steve to secure a loan. Their partnership further solidified our confidence throughout the process that we'd find the right place and have a great shot at getting the home we want in one of the hottest markets in the country.
Thank you, Tobi and Steve!
--Jenn & Kirk
To anyone considering buying or selling a home in the Austin area,
We cannot say enough to convey our appreciation for the Shapley Realty team.
Our needs were very specific and the search was not easy because of how fast things were selling. But the Shapley Realty team made the search painless and offered their opinion on each of the houses we looked at, in some ways almost telling us why we shouldn't buy it as opposed to everything being so wonderful - as we have experienced with other teams in the past. They were also incredibly fast, always ready at a moments notice to show something and answered questions via email instantly as well as picked up the phone when we called.
We knew it was not going to be necessarily easy, because we also had a house that wasn't ready to be listed as it was in need of renovations. But this was nothing scary or unfamiliar to this team. Not only did they help us secure a home that suited our needs perfectly, but they actually negotiated aggressively for the best deal imaginable. What was also really great is how they coached us through the whole process of listing a house in need of updates and repairs with proper estimates for what was needed and coached us on which offers were good and the ones to walk away from.
Everything they could have done to make the process less painful they did, going way above and beyond, even answering questions after the sale was done and it was apparent they aren't just some people in it for a quick profit, but are establishing themselves as a team of experts building lasting relationships. Through it all the Shapley team stood by us and made sure every dollar was accounted for and that we were getting what we paid for and maximized what we got for our old place.
Looking back at the different houses we have purchased over the past 15 years and the other teams we worked with, we can honestly say that the contrast is sharply delineated. I really feel there are few teams in Austin that could have made this as painless, even if they could have pulled it off.
We got the house we needed for tens of thousands under our set budget, and sold our home for much more than we anticipated and would never consider attempting to do this again without them. Not for a moment.
Do NOT hesitate to let a real professional, knowledgeable, hardworking team like Shapley Realty help you.
-Chad & Eva Leeper
Shapley Realty treated us like were exclusively their clients, when I know that is very well not true. Communication wether by text, and email was always immediately responded to if not shortly thereafter which is extremely to a first time homebuyer. Ray and everyone on the team made it so that we were comfortable every part of the way and we always felt first class. Thanks Ray!
I never write any kind of reviews, but I had to make an exception for Shapley Realty. I can’t stress enough how pleasant my experience was. As a first time seller/buyer, Ray was extremely accommodating and patient with my schedule and the millions of questions I asked him. He took the time to make sure I was comfortable with – and that I understood – what was going on throughout the entire process. He was always prompt with his responses, even when I’d text or call during off-hours, and never pressured anything.
But most of all, Ray and his team are true professionals that genuinely care about you and your well-being. It felt like he was actually part of the family and always put our interests first – we didn’t see him as our realtor, but rather just someone on your side, completely aware of our situation and dedicated to our needs and wants. He even (proactively) lent us his own power tools when we were fixing up our house, personally delivered to us, just so we could save a little money. Even to this day, he stays in touch and cares about how my family and I are doing.
My advice to anyone who’s looking for a realtor, just give Ray and his team a shot and you won’t be disappointed!
Our dealings with Shapley Realty was nothing but professional, engaging, and thoroughly prepared. My husband and I were contemplating a move from the DFW area to Austin and reached out to Ray for his expertise and knowledge of the residential housing market in Austin. Over several months, we met with him on weekends while we were in Austin, and after spending a couple of hours with us the first day, he had a great idea of what we liked and what our budget was. What I truly appreciated about Shapley Realty is that they did not push us to go above our budget... like I've known other realtors to do. He was always upbeat and very knowledgeable on how to manage a move like we were contemplating. He never lost patience with us throughout the process.
Shapley Realty even went above the call of duty and offered to find a realtor in our area to help us sell our home. On Ray's recommendation, we met with that realtor here and found him very professional and knowledgeable and would have used him had the move materialized.
Ultimately we did not make the move to Austin because of some unforeseen circumstances to our home, but if we do ever seriously contemplate a move there, neither of us would hesitate to use Shapley Realty.
We highly recommend them!
-Clare and Alton Stockton
We had a tremendous experience with Shapley Realty. They are an experienced team that knows market conditions and how to negotiate the best deal. In the Austin market it is critical to have an experienced team, due to the rapid pace of homes coming for sell and being sold. We were moving from Maryland to Austin and had a very small window to look for houses and to get a contract on one. The Shapley Realty team took the time to learn about us and what we were looking for in a new home and neighborhood. They helped us to quickly find a neighborhood and home that more than met our needs/expectations. Within a few days we had enough knowledge about different neighborhoods, schools, and access to shopping that we were able to pick a great house in a fantastic neighborhood. Our time constraints were met by the Shapley Realty team and we found a house and closed on it within our timeframe. The whole process went without a hitch and Shapley Realty was there to answer any questions we may have had. In addition, since we were so far away, they offered to assist with anything local that we may need before we got to Austin. The whole experience was great and we would highly recommend Shapley Realty to anyone interested in buying/selling/renting a home.
Shapley Realty handled all of the moving parts for me and made my real-estate search an easy and smooth process. Ray and his team are super communicative and I was always in the loop. Shapley Realty is also helping me with the management of my real-estate investment and I'm so pleased with their work! I found my Austin realty team!
In July of this year my mother, a lifelong New Yorker, came to Texas to visit me and her grand kids. Mom decided she would like to look at some houses. I was referred to Shapley Realty in Austin and made the call. Long story short, my mother fell in love with Ray and his team and was extremely impressed with the way in which they handled my mothers first home purchase at 76! Needless to say a stressful event at any age but Ray made it easy. The Shapley team put us in touch with a great mortgage broker who obtained a pre-approval letter so my mother new exactly what she could afford! I would highly recommend Ray and his team to anyone interested in purchasing a home in the greater Austin , TX area!
Since I first used Shapley Realty at the advise of my friend I ended up doing three realty transactions in the last two years and have found that Ray and his team are the first realty company that I have found that is actually on your side. I was actually given usable advise and what was possible and what was realistic. It was like having a real estate attorney, a experienced house hunter and a knowledgeable friend all rolled into one. They treat you like a person and not like just a commission payment. He has been even available to discuss things after the sale and even helped me to get affordable, trustworthy & competent people to do maintenance work on the house. Like I said...I would not use anyone else in central Texas.
"Shapley Realty was first class all the way. They walked me through what is usually a daunting process of variables, and maneuvering the purchase of a home. I was feeling overwhelmed at first, and Shapley Realty streamlined the process to ensure I found the house I wanted at the price I wanted. I would use Shapley Realty to buy my next house for sure."
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Shapley Realty is a full service real estate company dedicated to doing business differently and setting a new standard for service in the real estate industry. The company was founded by Ray Shapley, a top-producing agent who wanted to bring a consistent, customer-centric level of service to an industry of "hit or miss" service. Shapley Realty is focused on proactive, results based service for our clients.
High Standards, Results, Great Service, Happy Clients
We are building a business in which high standards permeate all aspects of our company. Our motto — High Standards, Results, Great Service, Happy Clients — emphasizes that our vision reaches far beyond any single transaction.
Our ability to instill a clear sense of client–centric service among our team and service is contingent upon our efforts to communicate more often and more openly. Better communication equals better understanding and more trust.
Service Begins With Results
Our clients are the most important piece in our business. Therefore, we go to extraordinary lengths to deliver results, because results are why our clients hired us in the first place.
• Clients are the lifeblood of our business and we are interdependent on each other.
• Clients are the primary motivation for our work — they are not an interruption of our work.
• Clients are people who require a service from us and our primary objective is to satisfy them as best we can — they are not just another transaction.
We seek to deliver results for our clients as well as an experience that is fun, unique, comfortable and educational.
We continually experiment and innovate in order to raise our service standards.
We want to deliver a new level of service, knowledge, communication, results and respect to our clients.
We welcome you to our family! Texas Real Estate Commission Consumer Protection Notice
There was a time not long ago when the feasibility of owning a home i
"Shapley Realty treated us like were exclusively their clients, when I know that is very well not true. Communication wether by text, and email was always immediately responded to if not shortly thereafter which is extremely to a first time homebuyer. Ray and everyone on the team made it so that we were comfortable every part of the way and we always felt first class. Thanks Ray! "